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Keely was the last person to arrive at the office Monday morning and when she walked in, she could feel the tension in the air. As she walked back to her office, others looked up and rolled their eyes or shook their heads, and she knew what was going on. Their boss, the alpha-male type was on one of his tirades. Five minutes later it was her turn. Away from the office and feeling helpless, he was calling in and shouting at his staff, wanting this and that paper or information he didn’t have. Kelly had a knot in her stomach and her head started to spin. Checking back in with her EQ competencies she did exercises to calm herself and get the static out of her brain. She knew it had nothing to do with her, but as the barrage from the boss’ cell phone continued, soon accompanied by emails from his laptop, others were cratering, and 'it' started to run downhill. In a small office, things like this are especially infecting. Tension can be contagious. Even if you manage it well, there will be some affect on you, because you're human and we're designed to notice and tune in to the emotions of others around us. THE BALM OF GILEAD Keely sat in her office trying to play small while 'it' flew around the office. Colby, the office manager appeared at her door with a big smile on his face, turned the corner and took the chair across from her desk. 'How was your weekend?' he asked in a normal tone of voice, just as if nothing untoward were going on. 'Did you get up to your brother's?' Keely recognized it for what it was, and gladly took the opportunity to relax into a normal conversation. Colby's reassuring demeanor and calm, matter-of-fact slash kind tone of voice were like a balm to her nerves frazzled by proxy. As she related the details of her weekend visit with family, Keely was soon feeling quite normal again, realizing that everything was fine despite the boss' tantrums. Colby left after a couple of minutes, walking in a loose, relaxed manner, head held high, smile on his face, and she heard him enter the office next to hers, asking, “How was your weekend?” to her colleague. Keely then got up and went out to the coffee room feeling much better, and spread her own contagious smile and relaxed demeanor. After a few minutes she and Shelly were even laughing. DIS-INFECTING A good part of the manager's job is to manage the emotions in the office; to notice negative emotions and stop their spread. A manager with high EQ (emotional intelligence) understands her own emotions and those of others, and the effect they can have on a group. She or he pays attention to the office's emotional temperature just as much as to the work flow, deadlines, assignments, and productivity. Why? Because it's the emotions that drive the productivity. An office that's full of tension and fear is an office in a downward spiral, heading toward dysfunction. Even if the current 'problem' is handled, there will be an aftermath. High tension, fear and anger drain us after they disappear and the effects can be long-lasting. People who work under constant tension burn out, stay home, engage in 'presenteeism' (coming to work but getting little done), make more mistakes, and treat each other with disrespect because they're focused on their own emotional management and have little left over for anyone else. They also fall into the CYA mode, where they withhold information from fear, and avoid certain people from dislike. Who likes a raging tyrant? Say what you will, you will avoid this person, will withhold information, will become inauthentic, and will function below capacity. If you're the manager, learn to be 'the eye of the storm,' a center moving through whatever's going on who represents normality, personal power and resourcefulness. Practice good EQ. It will free people to rediscover their own motivation, and affect the bottom line as much as anything else in your bag of tricks.
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Advice Home Business Technology Online Advertising Motivational Internet Marketing SEO Help Online Games Science Articles Happiness More Articles:1. Make Each Day Your Masterpiece Legendary basketball coach John Wooden was the most successful basketball coach of all time. The accomplishments set by his UCLA teams include 10 NCAA championships in 12 years, and 4 full undefeated seasons. But what few people realize is that Wooden was a model of success not only in basketball, but also in life. Wooden's non-basketball honors include being named California 'Sports Father of the Year' and receiving the 'Bellarmine Medal of Excellence' (joining such other recipients as Mother T… 2. Ready, Aim...Aim...Aim Hard pulling the trigger isn't it? Due diligence is done. Research from A to Z: complete. It's time to fire. Wait. Let's just check a few more things. There's only one chance to get it right. Drop the hammer and FIRE! Talk with a small business owner and he has a hard time, sometimes, putting a plan in action. He fears failure. He loathes loss. We all do. But business is about being bold and forthright. It's about knowing you have the right product at the right time. It's about decisive action. … 3. Having What We Believe...The Power Of Affirmations There's been a great volume of work written on the simple power of belief. The person who thinks he can, versus the person who thinks he can't. The person who thinks he Can, has the tendency to succeed, thereby fulfilling his expectation. The same is true for the person who thinks he can't. He also experiences his expectations.What we say has a major impact on our mind, which greatly affects our direction and ability...our out come. What we say really is an outward expression of what we truly Be… 4. Health and Fitness for Life Health and Fitness for Life===========================HealthHealth is a funny thing. It is given to us as a child and we enjoy it without any appreciation for having the ability to do what we want to physically. We run, jump, skip and just have a ball with the energy and fitness we have without having to work for it.LifeAs we grow into our early twenties, most of us slow down from our most active years and don't get as much 'natural' exercise. We walk less, definitely run less and for the most p… |