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Keely was the last person to arrive at the office Monday morning and when she walked in, she could feel the tension in the air. As she walked back to her office, others looked up and rolled their eyes or shook their heads, and she knew what was going on. Their boss, the alpha-male type was on one of his tirades. Five minutes later it was her turn. Away from the office and feeling helpless, he was calling in and shouting at his staff, wanting this and that paper or information he didn’t have. Kelly had a knot in her stomach and her head started to spin. Checking back in with her EQ competencies she did exercises to calm herself and get the static out of her brain. She knew it had nothing to do with her, but as the barrage from the boss’ cell phone continued, soon accompanied by emails from his laptop, others were cratering, and 'it' started to run downhill. In a small office, things like this are especially infecting. Tension can be contagious. Even if you manage it well, there will be some affect on you, because you're human and we're designed to notice and tune in to the emotions of others around us. THE BALM OF GILEAD Keely sat in her office trying to play small while 'it' flew around the office. Colby, the office manager appeared at her door with a big smile on his face, turned the corner and took the chair across from her desk. 'How was your weekend?' he asked in a normal tone of voice, just as if nothing untoward were going on. 'Did you get up to your brother's?' Keely recognized it for what it was, and gladly took the opportunity to relax into a normal conversation. Colby's reassuring demeanor and calm, matter-of-fact slash kind tone of voice were like a balm to her nerves frazzled by proxy. As she related the details of her weekend visit with family, Keely was soon feeling quite normal again, realizing that everything was fine despite the boss' tantrums. Colby left after a couple of minutes, walking in a loose, relaxed manner, head held high, smile on his face, and she heard him enter the office next to hers, asking, “How was your weekend?” to her colleague. Keely then got up and went out to the coffee room feeling much better, and spread her own contagious smile and relaxed demeanor. After a few minutes she and Shelly were even laughing. DIS-INFECTING A good part of the manager's job is to manage the emotions in the office; to notice negative emotions and stop their spread. A manager with high EQ (emotional intelligence) understands her own emotions and those of others, and the effect they can have on a group. She or he pays attention to the office's emotional temperature just as much as to the work flow, deadlines, assignments, and productivity. Why? Because it's the emotions that drive the productivity. An office that's full of tension and fear is an office in a downward spiral, heading toward dysfunction. Even if the current 'problem' is handled, there will be an aftermath. High tension, fear and anger drain us after they disappear and the effects can be long-lasting. People who work under constant tension burn out, stay home, engage in 'presenteeism' (coming to work but getting little done), make more mistakes, and treat each other with disrespect because they're focused on their own emotional management and have little left over for anyone else. They also fall into the CYA mode, where they withhold information from fear, and avoid certain people from dislike. Who likes a raging tyrant? Say what you will, you will avoid this person, will withhold information, will become inauthentic, and will function below capacity. If you're the manager, learn to be 'the eye of the storm,' a center moving through whatever's going on who represents normality, personal power and resourcefulness. Practice good EQ. It will free people to rediscover their own motivation, and affect the bottom line as much as anything else in your bag of tricks.
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Advice Home Business Technology Online Advertising Motivational Internet Marketing SEO Help Online Games Science Articles Happiness More Articles:1. SPEAKING FROM THE HEART SPEAKING FROM THE HEART(©Lee Wise 2002)I'm sitting in chapel listening to an older man speak.He's a seasoned pastor. The kind you would like tobe by your bedside shortly after the doctor has informed you that your time on earth is limited.Very limited. 'Doc,' they call him. I listen closely to what Doc is saying. No one would call him an orator. And he certainly isn't energetic! But he is real. As real as you can get. As I'm listening intently to what Doc is saying, I notice something else: the … 2. Ingredients for success INGREDIENTS FOR SUCCESSBy Ophelia SanchezPresidentManagement Resources, Inc. (MRI)(c)1997 Management Resources, Inc. All rights reserved. No part of this article may be reproduced or copied by any means without written permission from Management Resources, Inc. Write MRI. Management by Objectives, strategic planning, quality, teams, re-engineering. Passing management fads? Consultants, more consultants. Training and more training. Businesses are littered by the corpses of all these attempts at f… 3. There Will Always Be Filing Do you rail against the routine, dull parts of your work? Do you imagine a life in which there are no boring tasks? Well, dream on! There will always be filing. There will always be dust. Like it or not, there is a housekeeping component to any lifestyle or profession you can imagine. If you think there is a lifestyle or profession that doesn't involve humble, repetitive tasks, you haven't looked closely enough. Ask someone who lives that life. She'll tell you about scheduling the interns, scann… 4. WHAT'S YOUR DREAM Everyone has dreams. Whether you would like to be a successful entrepreneur, a successful doctor or lawyer, a professor, a famous pop singer or songwriter, the greatest artist in the world or even the President of your country, it is all possible if you make a choice to do something about it! Don't just dream about it but instead put your thoughts into action; start setting your goals today and working towards them right now. The bigger you dreams, the harder it will be to achieve it. But of co… |