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Keely was the last person to arrive at the office Monday morning and when she walked in, she could feel the tension in the air. As she walked back to her office, others looked up and rolled their eyes or shook their heads, and she knew what was going on. Their boss, the alpha-male type was on one of his tirades. Five minutes later it was her turn. Away from the office and feeling helpless, he was calling in and shouting at his staff, wanting this and that paper or information he didn’t have. Kelly had a knot in her stomach and her head started to spin. Checking back in with her EQ competencies she did exercises to calm herself and get the static out of her brain. She knew it had nothing to do with her, but as the barrage from the boss’ cell phone continued, soon accompanied by emails from his laptop, others were cratering, and 'it' started to run downhill. In a small office, things like this are especially infecting. Tension can be contagious. Even if you manage it well, there will be some affect on you, because you're human and we're designed to notice and tune in to the emotions of others around us. THE BALM OF GILEAD Keely sat in her office trying to play small while 'it' flew around the office. Colby, the office manager appeared at her door with a big smile on his face, turned the corner and took the chair across from her desk. 'How was your weekend?' he asked in a normal tone of voice, just as if nothing untoward were going on. 'Did you get up to your brother's?' Keely recognized it for what it was, and gladly took the opportunity to relax into a normal conversation. Colby's reassuring demeanor and calm, matter-of-fact slash kind tone of voice were like a balm to her nerves frazzled by proxy. As she related the details of her weekend visit with family, Keely was soon feeling quite normal again, realizing that everything was fine despite the boss' tantrums. Colby left after a couple of minutes, walking in a loose, relaxed manner, head held high, smile on his face, and she heard him enter the office next to hers, asking, “How was your weekend?” to her colleague. Keely then got up and went out to the coffee room feeling much better, and spread her own contagious smile and relaxed demeanor. After a few minutes she and Shelly were even laughing. DIS-INFECTING A good part of the manager's job is to manage the emotions in the office; to notice negative emotions and stop their spread. A manager with high EQ (emotional intelligence) understands her own emotions and those of others, and the effect they can have on a group. She or he pays attention to the office's emotional temperature just as much as to the work flow, deadlines, assignments, and productivity. Why? Because it's the emotions that drive the productivity. An office that's full of tension and fear is an office in a downward spiral, heading toward dysfunction. Even if the current 'problem' is handled, there will be an aftermath. High tension, fear and anger drain us after they disappear and the effects can be long-lasting. People who work under constant tension burn out, stay home, engage in 'presenteeism' (coming to work but getting little done), make more mistakes, and treat each other with disrespect because they're focused on their own emotional management and have little left over for anyone else. They also fall into the CYA mode, where they withhold information from fear, and avoid certain people from dislike. Who likes a raging tyrant? Say what you will, you will avoid this person, will withhold information, will become inauthentic, and will function below capacity. If you're the manager, learn to be 'the eye of the storm,' a center moving through whatever's going on who represents normality, personal power and resourcefulness. Practice good EQ. It will free people to rediscover their own motivation, and affect the bottom line as much as anything else in your bag of tricks.
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Advice Home Business Technology Online Advertising Motivational Internet Marketing SEO Help Online Games Science Articles Happiness More Articles:1. Triggering Intention: How To Remember To Remember You've got a lot to store in that brain of yours. Sometimes you need to remind yourself to remember something. The most effective way to remember is to choose your triggers wisely.Post-its work great, but I'm all for simplifying things even further. By choosing to make a certain behavior a trigger for a particular thought, we can skip the paper and adhesive and get right to the important stuff.The trick is to be intentional about it. We tend to hop in the shower and let our minds wander to all t… 2. How to choose the right goals to focus on. Sometimes setting goals alone is not the only problem that you must face. Sometimes, choosing the right goals to begin with is harder. Basically, you can choose to work any goal that you feel is necessary for your health, stability and happiness. Goal setting is nothing more than a formal process for personal planning. By setting goals on a routine basis you decide what you want to achieve, and then move in a step-by-step manner towards the achievement of these goals. The process of setting g… 3. Are You Rich? Are you rich?Stop. Think about that question for a moment, and answer it honestly. Let it wind down through your head, past your heart and into your soul. Put it into first person.Am I rich? Ask, and wait for the answer. It’s important to get an answer because your whole life is currently being controlled by that answer. Everything you do is colored by it. Every single facet of your life is shaped by it in some way. In this life there are four answers, and each answer shapes the reality of the p… 4. Starting-Over. I worked hard for the past 17 years. I felt I had to. I only finished high school. Without a certificate to flaunt and yet wanting to climb the corporate ladder, I dedicated my effort and time to my work. I was proud of myself. At 40 years old I had reached a manager's position. The day came when I was handed the letter. Why did the company fire me? Was I not good enough? It was a massive blow to my ego. My questions only brought back anger. I was not resourceful and I could not see any positive… |